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Regular updates & security patches
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Continuous uptime & error monitoring
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Automated backups with fast restore
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Quick resolution for routine issues
Frequently Asked Questions
Direct answers to the questions we hear most often.
Yes — we start with a rapid health review, gain the necessary access, and assume full ongoing care from there.
Small fixes include content edits, image replacements, minor layout adjustments, form/menu updates. Anything requiring new design, custom code, integrations, or significant development time counts as a new feature.
Support operates Mon–Fri, 09:00–18:00 WAT. Urgent issues are handled the same business day; standard requests are typically resolved within 1–2 business days.
Yes — we collaborate directly with your hosting provider, IT team, and any third-party agencies. If current hosting is causing performance or stability issues, we’ll explain the limitations and propose alternatives only after your approval.
Definitely. We optimize Core Web Vitals through image handling, code efficiency, database queries, caching layers, and CDN alignment — and provide clear before/after metrics so you can see the improvement.
Yes — we resolve common blockers such as broken redirects, missing titles/descriptions, duplicate content, crawl errors, and sitemap/indexing problems. Larger SEO strategy and content creation fall under the separate SEO & Content Marketing service.
We’ll treat it as a scoped project under Web Development or Custom Software Solutions — complete with defined deliverables, timeline, and transparent pricing.